Terms of Service

1. Acceptance of Terms

By accessing or using the Hydrel website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Products

Hydrel offers foot care products including exfoliating foot masks and moisturisers. Our products are intended for external use on the feet only. Please follow all usage instructions provided with each product. Results may vary between individuals.

3. Orders and Payments

When you place an order with us, you agree to:

• Provide accurate, current, and complete information
• Pay all applicable charges, including taxes and shipping fees
• Authorise us to charge your payment method for the full order amount
• Not use a payment method unless you are authorised to do so

All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.

4. Shipping and Delivery

We aim to dispatch all orders within 1-2 business days of purchase. Delivery times may vary depending on your location.

• UK delivery: 2-4 business days
• International delivery: 5-10 business days
• Shipping costs are calculated at checkout and shown before you confirm your order

5. Returns and Refunds

We want you to be satisfied with your purchase. We offer:

• 14-day returns on unopened, unused products
• Full refunds or exchanges for damaged or incorrect items within 30 days of delivery
• Refunds will be processed to your original payment method within 5-7 business days of receiving the returned item

To request a return or refund, please contact our customer support team with your order number.

6. Product Claims and Usage

Our products are cosmetic foot care items and are not intended to diagnose, treat, or cure any medical condition. If you have concerns about your foot health (including cracked skin, diabetes-related foot issues, or circulation problems), please consult a qualified healthcare professional before using our products.

7. Intellectual Property

All content on this website, including text, images, logos, product photos, and branding, is the intellectual property of Hydrel and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Hydrel shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount paid for the product or service in question.

9. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes arising from these terms will be resolved in accordance with UK law.

10. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will take effect immediately upon posting on this page. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at: