Privacy Policy

1. Introduction

At Hydrel, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with us in any way. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you provide to us directly and information collected automatically when you use our website.

Information You Provide

• Name and contact details (such as email address and shipping address) when you make a purchase
• Payment information processed securely through our payment provider (we do not store card details)
• Any other information you choose to share with us through contact forms or email

Information Collected Automatically

• Device and browser information
• Pages visited and time spent on our site
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your orders and provide customer support
• Improve our products, website, and customer experience
• Send you marketing communications if you have opted in
• Detect, prevent, and investigate fraud or security issues
• Comply with applicable laws and regulations

4. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our site. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All transactions are encrypted using industry-standard SSL technology. Payment details are processed by our PCI-compliant payment processor and are never stored on our servers.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as shipping carriers and payment processors), but only to the extent necessary to provide our services to you. These providers are bound by confidentiality obligations.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to certain types of processing
• Data portability, where applicable

To exercise any of these rights, please contact us using the details provided at the end of this policy.

8. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: